I’ve used Grooby sites before and recently signed up again. After brief access, the account was terminated.
I had a history of cancelling and rejoining on previous accounts. Using the same card on the new signup led to the account being locked. Don’t make the same mistake I did. Password resets failed and members area links just sent me back to the join page.
I opened a support ticket only to confirm the billing was cancelled. The reply was:
“That is cancelled. Do not join any of our sites again - you have been told multiple times.”
They confirmed the billing, which is fine. But the second line was completely unnecessary and rude. I wasn’t asking for access or arguing — I just wanted confirmation the charges would stop. Treating a customer that way after taking their money (even briefly) is poor form.
The content didn’t impress me enough to care about losing access, and the support interaction sealed it. I won’t be giving Grooby any more money. There are better options that don’t talk down to people when an account is closed.
I had a history of cancelling and rejoining on previous accounts. Using the same card on the new signup led to the account being locked. Don’t make the same mistake I did. Password resets failed and members area links just sent me back to the join page.
I opened a support ticket only to confirm the billing was cancelled. The reply was:
“That is cancelled. Do not join any of our sites again - you have been told multiple times.”
They confirmed the billing, which is fine. But the second line was completely unnecessary and rude. I wasn’t asking for access or arguing — I just wanted confirmation the charges would stop. Treating a customer that way after taking their money (even briefly) is poor form.
The content didn’t impress me enough to care about losing access, and the support interaction sealed it. I won’t be giving Grooby any more money. There are better options that don’t talk down to people when an account is closed.
